Support

LongToss measures the straight-line GPS distance from where you released the ball to where it landed. Common causes of a wrong distance:

• GPS lock hasn't happened yet. Wait 30 seconds after opening the app before your first throw so your phone locks onto satellites.
• Phone was in your pocket. LongToss uses release-point GPS from wherever the phone is. If your phone moved during the throw, distance will be off. Place the phone at your release point or on a tripod.
• Indoor session. GPS accuracy is very poor indoors. LongToss is designed for outdoor training.
• Location permission set to "While Using". If your phone locks or backgrounds mid-session, you'll lose the fix. Set LongToss to "Always" in iOS Settings → LongToss → Location.

iOS caches widget data. Try:

• Log a throw, then wait 60 seconds — iOS refreshes widgets in the background.
• Long-press the widget, tap Edit Widget, then tap Done. This forces a refresh.
• Remove and re-add the widget if all else fails.

Make sure Siri is set up for LongToss:

• iOS Settings → LongToss → Siri & Search → make sure "Learn from this App" and "Show in Search" are on.
• Open the Shortcuts app → find LongToss → confirm the phrases appear.
• Log at least one throw in LongToss so Siri has something to answer with.
• End your Siri phrase with "in LongToss" — e.g. "How far was my last throw in LongToss" — so Siri doesn't confuse it with a Health query.

Subscriptions are managed through Stripe. Cancel any time at the LongToss billing portal with the email you used to sign up. No phone calls, no chat with a support rep — one click.

Yes. If LongToss isn't working for you in the first 14 days, email cutternationbaseball@gmail.com and we'll refund the current billing period, no questions. After 14 days, we handle refunds case-by-case — reach out and we'll work it out.

LongToss syncs your subscription tier across devices using your email address. If tiers don't match:

• Make sure both devices are signed in with the same email (Profile → Email).
• Force-quit and re-open LongToss on the device that's behind.
• If it still doesn't sync, email us and we'll manually reconcile.

Not reliably. GPS accuracy indoors is 10 to 100 meters, and long toss distances are typically 100 to 350 feet, so indoor distances will be noisy at best and completely wrong at worst. LongToss is built for outdoor sessions.

Yes. LongToss detects throws by motion signature and measures GPS distance — the physics are identical for baseball and softball. The app is used by pitchers, catchers, and position players in both sports.

A watchOS companion ships with the app, but currently only shows session stats — the Watch cannot initiate a session on its own yet. Full Watch support (start/stop sessions from your wrist, record throws with Watch motion sensors) is planned for a later release.

Email cutternationbaseball@gmail.com from the address on your account with the subject "Delete my account". We remove your email and subscription record within 30 days. Session data stored on your device stays until you delete the app or reset it in Profile → Reset.

Session data, throws, videos, and stats live on your device by default. We store the minimum needed to sync your subscription across devices (your email and tier). Full detail: Privacy Policy.